Support

A range of support packages that provide peace-of-mind for our clients

Data management and analytics platforms are an integral part of most modern businesses and it is critical they run smoothly and efficiently.

If there are problems or your platform stops running at optimum performance, it can have an immediate and detrimental affect on both your business operations and staff. That’s why our team of experts are on hand to keep your platform running.

Speak directly to an experienced consultant who can lead you through the resolution to your issue.

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Why should I use Ometis for support?

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Certified experience

 Our support and consultancy teams are certified in the Qlik, Snowflake and Databricks platforms. In addition, they use their deep experience to get to resolve issues promptly.

Best practice

Best
practices

Our best practices serve as a roadmap to achieve goals more effectively and efficiently. They promote consistency, reduce risk, save costs, and ultimately contribute to project success.

 

Roadmap agility

Continuous improvement

Ometis stays up-to-date with the latest features and enhancements and sector developments. Our consultants help customers leverage new capabilities and optimise their data platforms.

Collaboration

Innovation and collaboration

Ometis work closely with Qlik by being active members of the Partner Advisory Council, Early Adoption Schemes and generally keeping on top of new function as it is developed and released.

Health check

 

Concerned that your data isn't of sufficient quality or governed properly? Are your apps running slowly or of poor design? 

Why not undergo an Ometis Health Check of your data platform? We will review the software, the infrastructure and the deployment.  This will include an analysis of server performance and disk storage (for on premises customers), licenses, dashboard usage plus a review of the reloads and any failures. 

We will also comment on the user interface design and write up everything in a report. The report will include recommendations and suggestions for next steps.

This is open to all Qlik users not just Ometis customers. 

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Our support options

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Basic

 Access our support desk via phone or our Support Portal or email. They will help with software bug diagnosis and case handling of escalations to Qlik and we will advise on their suggested fixes.

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Premier

Our Premier package includes additional services including installations and upgrade assistance, configuration of SSO and application of any SSL certificates. We will test data connections and set up mobile access and when applicable we will install and configure additional monitoring apps.

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Extended hours

Do you need support outside of our normal business hours of 09:00 to 17:30? If so, do get in touch as a number of our clients take advantage of this service providing additional peace of mind for those early starters and late finishers!

Why Ometis?

We're experts in the full end-to-end data workflow

Qlik Elite Solution Provider


The UK's Largest Dedicated Elite Qlik Partner

With a team of highly skilled and certified consultants specialising in Qlik, we guarantee that you will gain valuable insights and experience the efficiency and reliability with which we complete projects.

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A
Customer-Centric
Approach

We take great pride in our customer-centric approach, offering flexibility and pragmatism in every interaction. We are committed to working on your terms, in the capacity that best suits your needs, to maximise your success.

A Full Range of Professional Services


A Full Range of
Professional Services

Your one-stop shop for all data services:

  • Data Engineering
  • Data Integration
  • Data Visualisation
  • Data Science
  • Project Management

Qlik Fundamentals Training Badge


A Catalogue of Up-to-Date
Qlik Training Courses

With a former Qlik trainer in the team, we've written an entire catalogue of courses to get you up-to-speed with the Qlik platform, as well as educating users on the fundamentals of data literacy. Our courses are always kept up-to-date and relevant.

UK Dedicated Support Desk


UK Dedicated
Support Desk

Qlik isn't just part of our business, it's the whole business. Every member of our support team are certified on the Qlik platform. We'll advise on best practices, help diagnose bugs, and take a proactive stance towards a fast resolution. We are the go-to partner for Qlik support.

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Agnostic
to Source
and Target Systems

We embrace the diversity of source and target systems, adapting seamlessly to the ones you use or have in mind for the future. Our dedicated team will accompany you on your data journey, guaranteeing we accomplish the desired business outcomes you have established.

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