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Expert support for your data platforms

We support Qlik, Snowflake, Databricks, Microsoft, Jedox and Inphinity.

Response within 1 hour for urgent issues.

Available 09:00-17:30, with extended hours available.

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What we support

If we built it or formally adopted it, we'll maintain it and fix technical issues as they arise.

Platforms and tools:

  • Qlik (Sense, QlikView, Qlik Cloud)
  • Snowflake
  • Databricks
  • Microsoft (Power BI, Fabric)
  • Jedox
  • Inphinity

Applications and processes:

  • Data pipelines and ETL processes
  • Data warehouses and databases
  • Dashboards and reports
  • System integrations
  • Automated workflows
  • Custom applications built or adopted by Ometis

Support packages

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Basic support

Access our support desk for software bug diagnosis and vendor escalation.

Included:

  • Phone, email and web portal support for logging and tracking support cases
  • Software bug resolution
  • Escalation to vendor with support cases handling and tracking
  • Advice on vendor-suggested fixes

Available: UK working days, 09:00-17:30

Best for: Businesses who need reliable access to expert help for platform issues.

Platform support (Premier)

Expert setup, maintenance and ongoing optimisation.

Everything in Basic, plus:

  • Installation and upgrade assistance
  • SSO and SSL certificate configuration
  • Data connection testing and setup
  • Mobile access configuration
  • Monitoring app installation and setup
  • Development diagnostics
  • Best practice guidance
  • Regular ticket and account reviews

Available: UK working days, 09:00-17:30

Best for: Companies who want proactive platform management and expert configuration support.

Application support

Dedicated monitoring and fixes for business-critical applications.

Everything in Basic, plus:

  • Issue resolution for approved/adopted applications
  • Reactive monitoring of processes using system alerts
  • Resolution of cross-system issues
  • Coordination with external vendors when needed
  • Regular ticket reviews

Available: UK working days, 09:00-17:30

Best for: Organisations running critical data processes that need reliable uptime.

Extended hours support

Tailored coverage for businesses that operate beyond standard hours.

Available options:

  • Early morning availability (05:00-09:00)
  • Weekend and bank holiday cover (09:00-14:00 / 10:00-14:00)
  • 364-day coverage (05:00-17:30)
  • Ad hoc extended hours
  • Proactive monitoring of approved processes
  • Platform healthchecks
  • Infrastructure migration support

Best for: Operations that run outside normal business hours or need guaranteed rapid response.

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Our 250+ customers include:

  • PizzaExpress
  • Ingersoll Rand
  • Forbidden Planet
  • Anglia Ruskin University
  • Ineos
  • Komatsu
  • Pipers Crisps
  • NinetyOne
  • Oxford Biomedica

How to log a support call

📞 0330 363 9900

✉️ support@ometis.co.uk

🌐 support.ometis.co.uk

Each call is logged on our web support system with a priority level assigned.

Response and resolution times

Priority What it means Response time Resolution target
Urgent System is down. Users cannot access information or carry out tasks. 1 hour Within 1 working day
High Severe disruption or degraded performance affecting multiple users. 2 hours Within 2 working days
Medium Individual feature unavailable. Most operations remain functional.
 4 hours 1 week
Low Information request or minor issue. Little to no system impact. 8 hours 2 weeks

 

Why customers  trust us:

Certified expertise

Our support teams are certified in Qlik, Microsoft, Snowflake, Inphinity, Jedox,  and Databricks. We troubleshoot technical issues quickly using deep platform knowledge.

UK dedicated support desk

Speak directly to our experienced consultants based in the UK. Same time zone, same working hours, fast resolution.

Trusted by over 250 UK businesses

We're the UK's largest dedicated Elite Qlik partner. Businesses across retail, hospitality, manufacturing and finance rely on us.

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  • Ometis has been an excellent partner. They have resources available and reliable, and they are upfront about costs.

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    Laura Howard

    Manager Data & Analytics at Ingersoll Rand

  • One of the most knowledgeable and friendly consultancies I've had the pleasure to work with over 35 years in the ERP and BI arena. As a consequence, we've stayed with Ometis for over 10 years.

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    John Griggs

    Business Systems Manager at Branston

  • I actually feel like Qlik is my baby at Pizza Express. I had emails from the CEO and others praising how it helps them see sales immediately and fix issues today rather than learning tomorrow. It’s helping the company make money and making people’s working lives better in restaurants, which are core to the business. 

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    Dan Williams

    Head of BI at PizzaExpress

Qlik platform health check

Concerned about data quality, governance or performance?

Our platform health check reviews your software, infrastructure and deployment.

We analyse:

  • Server performance and disk storage (on-premises customers)
  • Licence utilisation
  • Dashboard usage patterns
  • Reload schedules and failures
  • User interface design
  • Data quality and governance controls

You receive:

  • Detailed written report
  • Recommendations for improvements
  • Suggested next steps

Available to all Qlik users, not just Ometis customers.

Healthcheck

What's not included in support

Support covers troubleshooting and maintaining existing functionality.

Here are additional services we offer:

> Training courses

> Analytics audits

> Data migration projects

> Data analytics

> Data anegineering

Interested in support?

Speak to our experts.

A typical agenda:

  • Introductions
  • What are your current challenges
  • High-level slides of our offerings
  • Q&A

Outcomes:

  • Knowledge of how we can benefit your organisation
  • Best practice advice

But, this is your meeting, your time, so feel free to focus us on what you need from the call.

 

Data support FAQ

Can you support systems you didn't build?

Yes. We can adopt existing applications into our support agreement after reviewing them. Platform support is available for any technology we partner with.

Do you support multiple platforms for the same customer?

Yes. Many customers use us for cross-platform support across Qlik, Snowflake, Microsoft and other tools.

Can I get support outside UK business hours?

Yes. Extended hours support offers early morning availability (05:00-09:00), weekend and bank holiday cover (09:00-14:00 / 10:00-14:00), and 364-day coverage. We can tailor a package to your operational needs.

What's the difference between Platform and Application support?

Platform support focuses on the software itself such as installation, configuration, upgrades. Application support monitors and fixes specific business-critical applications like data pipelines, dashboards and integrations you rely on daily.