Tahola-AI guest experience integrations

Tahola-AI connects to your guest feedback systems and pulls review data into hospitality guest feedback analytics dashboards built specifically for operators. NPS, sentiment trends and recurring issues, across every site, updated automatically.

See Tahola-AI in action

Guest experience systems we connect to:

HGEM

Feed It Back / 125 Data & Insights

Reputation

Not on the list? We can build custom connectors: get in touch.

What Tahola-AI does with your guest feedback data

Once your guest feedback systems are connected, your review data feeds automatically into pre-built guest experience analytics dashboards. What makes Tahola-AI different is that feedback data sits alongside your sales, bookings and labour data in one place, so the relationship between guest experience and trading performance is always visible.

Feedback consolidation

Consolidate guest feedback across all sites, regions or brands, or filter to a specific location, so every level of the business is working from the same picture.

NPS and sentiment tracking

Analyse NPS and guest sentiment over time across your sites. Trends become visible early, before they start affecting trading performance.

Recurring issue identification

Uncover and understand issues that keep appearing across your sites, so the right people can act on the right problems before they compound.

Performance tracking

Automated tracking flags where guest experience scores need attention, so business leaders know exactly where to focus and when action is required.

Site and general managers

Analyse NPS and guest sentiment at site level over time and uncover recurring issues that need addressing.

Drill into the detail behind a score rather than just seeing the number.

Regional and ops managers

Consolidate guest feedback across all sites or a selected group and compare locations to identify where the opportunities for improvement are.

Monitor individual sites, track trends over time, and understand how feedback correlates with sales performance and labour deployment. Receive alerts when specific reviews come in or when overall scoring changes.

Head office and C-suite

Compare KPIs from across all your data sources to understand their impact on guest feedback.

See how feedback relates to upsells, labour turnover and total covers, and understand the connection between labour deployment, ENPS and hourly sales peaks.

Site and general managers

Regional and ops managers

Head office and C-suite

How it works

We connect your system

We set up the connection to your guest feedback platforms as part of your onboarding. Our team handles the technical work.

Your data updates automatically

Feedback data updates throughout the day. Reports are always current without anyone manually pulling a file.

Your dashboards are ready

Your guest experience data feeds into pre-built hospitality stock control dashboards from day one. Customise them by brand, role or department as your needs develop.

Trusted by:

Meta Ads

Campaign performance and spend by audience.

Google Ads

Search and display campaign data with conversions.

Google Analytics

Website traffic, conversion funnels and source attribution.

Get a FREE demo of Tahola-AI

A typical agenda:

Introductions (5 minutes)
What are your current challenges (5 minutes)
High-level slides inc. pricing (5 minutes)
Product demo and continuous Q&A (40 minutes)

Outcomes:

An in-depth technical demo
A link to pricing and a bespoke proposal

Feel free to focus us on what you need from the call.

"We now have a unified, structured data platform that gives us the ability to analyse revenue and sales mix across all of our venues, no matter where they are.

This is a huge step forward in how we use data to drive the business."

Jason Dale

Technical Director, Red-Engine