Ometis helps Somerset Bridge Group save 260+ hours a year

Industry

Financial Services

Challenge

Data requests across Somerset Bridge Group were bottlenecked by manual extraction processes, resulting in delayed and inconsistent responses from Claims, Broking and Underwriting teams. This hindered effective data-driven decision making.

Results

We established a single source of truth with consistent business logic, improved data response times, and enabled self-serve access to common datasets. This improved cross-function decision making, boosted revenue generation and reduced claims handling costs.

Key products

Qlik

somersetbridgegroup.com/

Lower

legal costs

260

hours saved

Shorter

renewal time

Better

Call handling

"Ometis delivered exactly what we needed: a single source of truth across all departments. Their Qlik implementation reduced our annual reinsurance process from weeks to days and saved our claims team 5 hours weekly on reporting. We now catch legal proceedings on day one and staff our call centers based on actual patterns rather than guesswork. The financial benefits have been significant."

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About Somerset Bridge Group

Ranked 27th among UK insurance brokers, Somerset Bridge Group provides motor insurance to over 740,000 customers through its GoSkippy and Vavista brands.

Based in Bristol, they deliver 5-star Defaqto-rated comprehensive policies by integrating underwriting, broking and claims handling across their three divisions. The group specializes in fair, affordable insurance products with add-on services that meet customer needs.

The challenge

Somerset Bridge Group operated with different systems for data interrogation and analysis across their business functions. With no shared business logic and varying data sources for the same topics, cross-functional projects like reinsurance renewals or policy risk rating reviews produced conflicting information. Decision makers struggled to determine the true picture due to these inconsistencies.

The group needed to establish a single source of truth that would deliver consistent answers to the same questions, regardless of which department was responding.

The solution

Somerset Bridge Group partnered with Ometis to implement Qlik's modern data analytics system across their business. The solution included:

Connecting multiple data sources across all three business functions using Qlik's ETL capabilities
Creating a layer of business-ready transformed data using QVD storage format, which reduced the query load on key systems
Implementing automated scheduling to maintain fresh data around the clock
Providing self-service dashboards with a user-friendly interface, powered by Qlik's associative engine
Integrating with existing user rights management to ensure proper data security
Setting up customisable automated alerts
Training management information staff across departments to support ongoing development of automated reporting

The results

The new system quickly showed its value, with call management dashboards deployed across all functions within weeks. These dashboards revealed previously unseen patterns in call volumes and dropped calls, allowing the group to adjust staffing rotas and improve service to policyholders and prospective customers.

Within a year, the Claims function retired their previous data analytics software, reducing infrastructure maintenance costs. The team also created a new workflow management dashboard and alerting system that ensured new legal proceedings were identified on the first day, cutting legal costs from delayed responses and saving 5 hours weekly that had been spent on manual reporting.

A collaborative project between the Claims and Underwriting departments transformed their annual reinsurance process from a multi-week effort involving numerous staff to a streamlined operation completed in a few days by just three people.

"Working with Somerset Bridge Group has been rewarding for the entire Ometis team. We take pride in helping them break down data silos and create a unified approach to analytics across their business. The efficiency gains they've achieved demonstrate the power of a well-implemented data strategy."

Chris Lofthouse, Commercial Director at Ometis

Next steps

Are you struggling with inconsistent data responses and manual extraction processes across different departments?

Book a call with our team to see how we can help you build a single source of truth that cuts reporting time from weeks to days and saves your staff hours of manual work.